RCI has announced an affiliation with Hotel Shevaroys in Yercaud, nestled amidst several acres of lush green coffee plantations on the Servaroyan Hills of Tamil Nadu, India.

Hotel Shevaroys was the first to start the trend of offering villa style accommodation in Yercaud. Most of its villas come with an attached car park, and a sit-out and private lawn, offering families much desired privacy. A unique feature of these accommodations is that the bedrooms open into a courtyard with a view of the coffee plantation. The separate living room comprises a pull-out sofa and a dining area.

The resort offers four food and beverage options, which include: The Red Dragon, a Chinese restaurant; The Silver Oak, featuring multiple cuisines; Malar, which serves pure vegetarian fare; and Bear’s Cave, a well appointed bar. The hotel also boasts an on-site supermarket and a bakery, well known for its assortment of fresh specialty breads. Other amenities include a business center with internet facilities, a travel desk, indoor and outdoor recreation areas and a newly launched spa and salon.

cheerleaderRCI: getting BIGGER!

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Do you have tips or rumors you'd like to share? Something you'd like us to investigate or follow up on? Help fill up the Tips Jar so we can share it with the whole Timeshare World! CONTACT: gatekeeper@insidethegate.com

Scoop says it’s no secret that as we all age the chance of a heart attack increases significantly. In today’s rat race, especially following the financial calamity & associated stress that began with the Great Recession of 2008, research has discovered that one way to lower the probability of suffering a coronary event as much as 35% + is to take those darn vacations on a regular basis!

So what’s the Scoop? What does it mean for the timeshare industry, and how can we use that information? Find out at “Enjoy the Current Ride!”


ARDA has released its list of this year’s finalists for the ARDA Awards Program! There were more than 400 nominations received so those chosen are truly the best of the best.

Here are the finalists for some of the Sales and Marketing folks:

Category 11: Marketing Management Executive

  • Scott Amasio- Wyndham Vacation Ownership
  • Erika Garcia- Ocean Spa Hotels/Blue Strawberry Resorts
  • Julia Geffner- RCI
  • Bryant Raper- Holiday Inn Club Vacations

Category 12: Marketing Manager or Team

  • BGV Event Team- Breckenridge Grand Vacations
  • Ryan Justice- Holiday Inn Club Vacations
  • Kelvin Smith- Wyndham Vacation Ownership
  • Sports Marketing Team- Bluegreen Corporation

Category 16: Sales Management Executive

  • Butch Gunter- Wyndham Vacation Ownership
  • John Liner- Breckenridge Grand Vacations
  • Mary Reinhardt- Gold Key Resorts

Category 20: Salesperson Traditional Line

  • Andy Berry- Disney Vacation Club
  • Rachelle Bivins- Wyndham Vacation Ownership
  • Malika Lagzouli- Holiday Inn Club Vacations
  • Chris Mansour- Disney Vacation Club
  • Drew Meirow- Breckenridge Grand Vacations

Category 21: Salesperson: In House

  • Kinja Dixon- Wyndham Vacation Ownership
  • Brent Henry- Breckenridge Grand Vacations
  • Richard Keifert- Hilton Grand Vacations
  • Jimmy Page- Holiday Inn Club Vacations

Category 22: Sales Team

  • Desert Club Resort Sales Team- Holiday Inn Club Vacations
  • In House Sales Team- Grand Lodge on Peak 7, Breckenridge Grand Vacations
  • Sales Team/Morritt’s Grand Cayman- Morritts Resorts
  • Specialist Presenter Owner Workshop Team- Wyndham Vacation Ownership

Congratulations and Good Luck to everyone! For the full list for all categories, click here.

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"If you haven't got anything nice to say about anybody, come sit next to me." -Alice Roosevelt Longworth

Do you have tips or rumors you’d like to share (ANONYMOUSLY)? Something you’d like us to investigate or follow up on? CONTACT: gatekeeper@insidethegate.com

I was in a Mexico state of mind the other day so I thought I’d share this not-Mexican song with you. This is the indie/rock band Calexico performing live with Mariachi Luz de Luna at The Barbican in London, 2004. The song: Quattro (Hit the Ground Running), from their World Drifts In DVD. Independently these two groups are great; together they’re superb! Salud!


The Video of the Week aims to feature good music/good fun regardless of era or genre. Send in your own favorite and if I can find a good version on YouTube I'll post it for you! What would you like to hear?

Email: gatekeeper@insidethegate.com

>> EASTERN USA TIMESHARE NEWS:

DAYTONA BEACH: Who is Brian Fuller and why does he run so many businesses out of his apartment and why was it so time-consuming to track those businesses down and why am I getting complaints about them?

The company that I’ve been hearing about the most is Goodbye Timeshare, with a domain name registered to Fuller at 100 Seabreeze Blvd. Ste 130, Daytona Beach, FL. That is the address for The Overlook at Daytona Apartments (formerly Diplomatic Towers Apartments), and all the corporations and domain names for his businesses enjoy the same address (Sunstate Investments Realty Inc., Plus Point LLC and Palm Sales & Marketing).

Not that there’s anything wrong with working out of a home office, especially if you’re in real estate; thousands, maybe millions of people do the same. But it does get curious with Fuller’s businesses.

There is currently no website for Goodbye Timeshare, but sleuth long enough and eventually you’ll find this:

Sunstate Timeshare [yet another name] is a division of Sunstate Investments Realty Inc. in Daytona Beach, Florida. We handle residential and commercial real estate sales as well as secondary market timeshares. As a full service real estate company, we are a member of the local real estate association, the multiple listing service, and are regulated by the State of Florida.

Our goal is to provide a legitimate marketplace for both buyers and sellers of Secondary Market Timeshares through honest evaluation and genuine marketing of properties. http://www.sunstatetimeshare.com/

There are companies that can legally get the property out of your name. We have a local company called Goodbye Timeshare. They are affiliated with a law firm and a title company that have been in Daytona for over 20 years. They are legitimate. Their website can be found at www.bonvoyagetimeshare.com

AHA! So we finally discover that Goodbye Timeshare is Bon Voyage Timeshare (yet ANOTHER) name, and what do they do? Why, it’s a timeshare transfer company!

Bon Voyage Timeshare is owned and operated by Plus Pointe LLC located in the state of Florida. We don’t hide behind websites. We are headquartered at 100 Seabreeze Blvd. Ste. 130 Daytona Beach, FL 32118 [there's that address again]. You can always feel free to call us for any questions about your timeshare. We work with resorts, travel clubs, and individuals who no longer want their timeshare. For an all inclusive processing fee of $849 plus any resort title transfer fee we will find an individual, corporation, or charity who will put the resort in their name. You will no longer be responsible for any maintenance fees or special assessments. We realize there are some websites who claim to do this for free, but sooner or later you will be billed because most attorneys and courthouse title transfers aren’t free. So we will tell you upfront there is a one time total processing fee which completely covers all attorney, courthouse, and recording fees. Also be aware that the resort itself may charge an additional title transfer fee. If there is one we will find this out and notify you. Call us today, the sooner you get started, the sooner you can say Bon Voyage, Timeshare! call today 386-xxx-xxxx

Whew! It took me nearly two hours to get there! And I hear that Palm Sales & Marketing is involved as well.

Anyhow, the complaints I’m hearing about involve alleged promises to relieve timeshare owners of their maintenance fees by renting their weeks— for a fee. Only the rentals allegedly never happen. AND there are accusations that the money timeshare owners pay to have their weeks transferred to someone else is wasted, since the transfer never takes place and Mr. Fuller (who is a Broker for Sunstate Investments Realty) is very difficult to get ahold of once the money is sent.

Now, that last bit sounds like it shouldn’t be so difficult, as long as you live close enough to The Overlook at Daytona Apartments to pay him a personal visit. Assuming that IS his apartment.

Another name associated with this enterprise, by the way, is one BeBe Daverne who is the registered agent for Goodbye Timeshare LLC.

Anyhow, is this a legit enterprise/startup or just another scam in the making? It’s got me scratching my head.


MIAMI: Shades of the infamous Michael Kelly Ponzi scam, and it’s about time! I’m talking about more than $300 million raised from nearly 1,400 investors nationwide through a network of hundreds of sales agents, marketing seminars, and podcasts that touted the profitability of purchasing units at Cay Clubs Resorts & Marinas locations. And when the scheme went bust in 2008, at least two of the principals headed off to the Cayman Islands where they have continued to spend their ill-gotten gains and live in luxury.

Though the scam was perpetrated throughout Florida and in Las Vegas beginning in 2004, it was the Miami Regional Office of the U.S. Securities and Exchange Commission (SEC) that finally investigated the company, leading to charges finally being filed in January 2013 in U.S. District Court for the Southern District of Florida against the following former Cay Clubs executives:

  • Fred Davis Clark, Jr. – president and CEO
  • David W. Schwarz – chief accounting officer
  • Cristal R. Coleman – manager and sales agent
  • Barry J. Graham – sales director
  • Ricky Lynn Stokes – sales director

According to the SEC’s complaint, investors were promised immediate income from a guaranteed 15 percent return and a future income stream through a rental program that Cay Clubs managed. But instead of using investor funds to develop resort properties and units, the Cay Clubs executives used new investor deposits to pay leaseback returns to earlier investors. Meanwhile they paid themselves exorbitant salaries and commissions totaling more than $30 million, and investor funds also were misused to buy airplanes and boats. While still advertising itself as a profitable venture, Cay Clubs eventually abandoned its operations. Many investors’ properties went into foreclosure.

“These Cay Clubs executives lined their pockets with millions of dollars that they told investors would be used to develop five-star resort properties,” said Eric I. Bustillo, Director of the SEC’s Miami Regional Office. “They continued to defraud investors as Cay Clubs collapsed.”

Clark, Coleman, and Schwarz stand accused of misappropriating millions of dollars in investor funds using the multitude of bank accounts they controlled. Besides purchasing airplanes and boats, they misused investor money for unrelated business ventures including investments in precious metals and a liquor distillery that produced Pirate’s Choice Rum. After Cay Clubs abandoned its operations in 2008, Clark and Coleman (who are now husband and wife) moved to the Cayman Islands and continued to dissipate assets and funnel at least $2 million to offshore accounts.

The SEC’s complaint seeks financial penalties from Clark, Coleman, and Stokes and the disgorgement of ill-gotten gains plus prejudgment interest by all five executives. The complaint also seeks injunctive relief to enjoin them from future violations of the federal securities laws as well as an accounting and an order to repatriate investor assets.

So that’s the SEC’s part of the deal. There is also a boatload of lawsuits against the company, its principals, sales people, affiliates and so on (you can find out more about that by googling or binging “cay clubs”).

But what I’m wondering is whether or not Federal or State law enforcement have been investigating and if criminal charges will be filed against any of the perpetrators, as happened in Michael Kelly’s case. In my opinion, those folks need some time in stir to reflect on their sins…

You can get more details here: SEC Charges 5 Former Cay Clubs Executives In $300 Million Ponzi Scheme And/or view the actual PDF complaint at the SEC’s website here.

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"If you haven't got anything nice to say about anybody, come sit next to me." -Alice Roosevelt Longworth

Do you have tips or rumors you’d like to share (ANONYMOUSLY)? Something you’d like us to investigate or follow up on? CONTACT: gatekeeper@insidethegate.com

>> WESTERN USA TIMESHARE:

DEER VALLEY: Say Happy Birthday to the Deer Valley Club, the first private residence club in the world. That’s right. First opened in the 1982-3 winter season, the luxury resort that started it all has turned 20 (that’s 140 in dog years), it’s still going strong and to celebrate it’s investing $3.9 million into the property, including everything from room renovations to an added touch of “curb appeal”. (It already looks pretty darned appealing to me.)

The Club offers 30 condominium units with two-, three- and four-bedroom memberships and it’s fine, fine, fine! So congratulations to the first resort of its kind for 20 years of excellence!

And yes, I do know that the Deer Valley Resort is part of the greater Park City Resort…


PARK CITY: It’s no secret that Westgate Park City Resort & Spa is a very fine resort. Now it’s written in stone. At the recent GNEX 2013 Conference Westgate Park City not only won an award for being The Best Timeshare Resort in North America but also The Best Timeshare Resort in the WORLD!

Westgate Park CitySays their press release: Westgate Park City Resort & Spa was selected for these awards based on the outstanding quality of the resort’s vacation experience hallmarked by exquisitely adorned Villas and over 30 amazing on-site amenities. The resort amenities include a free ski valet service, a 30,000 square foot world-class spa and ski-in, ski-out access to The Canyons’ 4,000+ skiable acres. Additional amenities include Utah’s largest heated indoor/outdoor pool with a steam room and sauna, an adult-only relaxation pool, tennis and basketball courts, playground, video arcade, fitness center and yoga studio, a Kids Club with daily activities supervised by professional staff, conference and meeting facilities, and more. The resort provides several creative and sophisticated dining options such as Drafts Sports Bar & Grill, The Marketplace & Deli, and the all-new upscale dining experience of Edge Steakhouse. Westgate Park City Resort & Spa provides personalized concierge service for every guest, which includes such unique services as in-room boot fitting for skiers and free transportation to local shopping and ski resorts.

At last, some news Westgate President/CEO David Siegel can hang his hat on! ;)

(To see ALL the award winners, click here.)

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"If you haven't got anything nice to say about anybody, come sit next to me." -Alice Roosevelt Longworth

Do you have tips or rumors you’d like to share (ANONYMOUSLY)? Something you’d like us to investigate or follow up on? CONTACT: gatekeeper@insidethegate.com

>> MIDWEST & SOUTHERN USA TIMESHARE:

LAKE GENEVA: You may have noticed that a lot of attention has been paid in this blog to Sundance Vacations for their sales/marketing tactics (among other things), but they’re not the only vacation/travel club that’s been feeling some heat recently. Case in point: Synergy Vacation Club and Resort Connections, both having sales rooms in the Lake Geneva area.

Not surprisingly, Synergy Vacation Club has a big fat “F” with the local Better Business Bureau The names to watch out for are Matthew Michael Jonas, President and Brenda Frances Jonas, Vice President. Additional d/b/a’s include Affordable Global Vacations LLC; International Verification Center; Global International; Elite Vacation Club, LLC; Affordable Services; Affordable Global Services. Take your pick when you google/bing them for a litany of complaints.

Fox 6 Now recently did a report on vacation clubs that focused on Synergy and Resort Connections, and you’ll want to watch their video and read the whole report. The Contact 6 producer and his fiancée went to a Resort Connections presentation, armed with a hidden camera, and Boy Howdy! did they come back with a doozy of an exposé.

A couple of things the “presenter” told them that didn’t sound right:

“This hotel is called the Luxor, it’s in downtown London. Last time I checked, it was going for $683 per day.” (There is no such hotel in London.)

“We’re the only travel club in the world that Disney uses for its cruise line. They don’t use anybody else.” (Yeah, right.)

And as the fiancée was taking notes the presenter said, “Don’t write it down because if you walk outta here you ain’t gettin’ it anyway. So half the notes, three-quarters, nine-tenths of the notes you got now won’t apply after today.”

I swear some of those guys must have just walked in from a used car lot.

So does anyone know who provides fulfillment for those two companies? Inquiring minds want to know.

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"If you haven't got anything nice to say about anybody, come sit next to me." -Alice Roosevelt Longworth

Do you have tips or rumors you’d like to share (ANONYMOUSLY)? Something you’d like us to investigate or follow up on? CONTACT: gatekeeper@insidethegate.com

BRITISH COLUMBIA: A group of local business people using the name LRG Group has purchased the Parkside Victoria Resort and Spa out of Canada’s equivalent of bankruptcy for $23 million. The sale was recently approved by the Supreme Court of British Columbia with the closing hoped for by the end of this month.

Formerly part of Aviawest Resort’s small stable of timeshare properties, the 129-unit Parkside on Vancouver Island was built for $60 million. According to the receiver’s report, the sale includes 504 quarter shares, plus two penthouses and commercial space. Property assets being sold range from a low of $16,635 for one-16th of a unit up to $2 million.

The resort’s 1- and 2-bedroom suites accommodate 4 and 6 guests, respectively and include telephones, partial or full kitchens, fireplaces, carpeting, washers/dryers, dishwashers, microwaves and more. Onsite amenities include a pool, children’s pool, exercise equipment, sauna, whirlpool/hot tub, spa, game room, handicapped accessible, elevator, grocery, laundry, restaurant, snack bar.

Located just two blocks from Victoria, B.C.’s Inner Harbour and Provincial Legislative buildings, Parkside is designed, built and furnished with sustainable development in mind. It is Canada’s first resort hotel built to LEED® (Leadership in Energy and Environmental Design) Platinum Certification standards –North America’s green building rating system.

The new owners intend to hold on to the property and have plans for improvements that include a friendly full-time bellman, a restaurant, brighter colors, a piano lounge on top of one tower, and a ballroom for weddings and other events on the other tower.

I’m assuming timeshare owners’ contracts will be honored?


ONTARIO: If you’re not Canadian chances are good that you may have never heard of Scugog Island, located in the Durham region of South Central Ontario. Or is it just me? The island lies across a causeway from Port Perry, if that helps you located it geographically.

Well, things are happening in that little municipality, where the biggest private-sector employer is the Great Blue Heron Casino, located on the Scugog First Nation on Scugog Island. A resort development first proposed by Marsh Forest Group Inc. in late 2005 has been resurrected, and it looks like it might get built this time around.

To be located on 60 acres at the south end of the island, the resort would feature 150 fractional-ownership residential units in the form of stacked townhouse-type units and an 80-unit hotel and convention center complex. Amenities would include restaurants, a hotel pool and fitness center and dining and banquet facilities. A nice touch is that the resort would only cover about 20% of the land, with the remaining 80% to be left in its natural state.

The project’s original name was Marsh Forest Resort & Retirement Community, designed by Peter Favot Architects, and you can see the initial design on their website.

Though details have not been finalized, the resort would probably be built in phases, with the first phase including a combination of hotel and fractional units.

Well, I tell you what. Once I did some research on this area it started sounding like a place I might want to visit. You might want to visit, too, so keep your ears to the ground for more news about this resort!

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"If you haven't got anything nice to say about anybody, come sit next to me." -Alice Roosevelt Longworth

Do you have tips or rumors you’d like to share (ANONYMOUSLY)? Something you’d like us to investigate or follow up on? CONTACT: gatekeeper@insidethegate.com

US VIRGIN ISLANDS: In August 2012 I mentioned a rumor that Wyndham Vacation Ownership was preparing to move forward on its long-promised multi-million-dollar renovation of the Grand Beach Palace Hotel (formerly the Renaissance Grand Hotel) in St. Thomas.

Add that to another high level of I TOLD YOU SO!

In its recent quarterly earnings call Wyndham Worldwide CEO Steve Holmes announced that they have partnered up with Jimmy Buffett to turn the shuttered hotel into a Jimmy Buffett’s Margaritaville resort.

Wyndham bought the property in 2007 for $31 million, with plans to convert it into its flagship Caribbean timeshare resort. They said they planned to spend $40 million to renovate the hotel and convert the rooms into 143 timeshare units comprising a combination of studio, one- , two-, and three bedroom units, as well as a select number of presidential suites. It would operate within Wyndham Vacation Ownership’s FairShare Plus portfolio of resort properties.

The resort is situated within six hillside and seven poolside buildings. Amenities include two on-site restaurants, boat dock, conference area and a nearly 5,000-square-foot beachfront pool overlooking Water Bay harbor. The 25-acre property, which boasts a thousand-foot stretch of white sand beaches, is located approximately one mile from the highly popular 300-room Sugar Bay Resort & Spa, formerly managed by Wyndham, who pulled out when their management contract expired in July 2011.

Holmes said Wyndham is excited about partnering with Buffett as a way to grow the timeshare division of the company. Hmmm.

There are no details yet about just what this pairing entails. Will there be a hotel portion or will all the units be timeshare? How will it be branded? And so forth.

Stay tuned…

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"If you haven't got anything nice to say about anybody, come sit next to me." -Alice Roosevelt Longworth

Do you have tips or rumors you’d like to share (ANONYMOUSLY)? Something you’d like us to investigate or follow up on? CONTACT: gatekeeper@insidethegate.com

This week’s timeshare sales tip:

The $100 Drop:

REMEMBER: In today’s sales center there is no shortage of prospects who’ve attended multiple presentations, including existing timeshare owners and other sales quests who have been exposed many times to that today-only ploy. Quite frankly most don’t buy that ploy, because if the sales presentation was stellar, and the guest likes, would use and can afford ‘time’ then many more would jump at the opportunity to save some money today when the drop is laid out on the table.

Drops come in all sorts of sizes and variations, from money to ‘extras’, etc. but the problem is that seldom is there a solid commitment from the prospect just prior to the ‘drop’ being introduced.

One good way to test the sales guest’s commitment (after it is all down to the money and before the ‘drop’) is to ask any one of several questions. One of those might be:

“Paula and Wayne, since you both agree that you really like what you have previewed today and can see yourselves traveling and benefiting from owning your vacations, would it be a fair statement to make that if you decided to take advantage of our offer and I could save you, say, oh, $100, that it would be appreciated?” (And then shut up and don’t breath a word).

You’ll notice that by this question you aren’t saying you can save them any money, you aren’t yet asking for a decision to purchase today and the only objective is to test how much the prospect is going to be motivated by a money drop (or an add-on such as a ‘perk’).

If they answer the question by saying something like ‘not really’ and/or that the $100 is ‘chump change’, etc. then there is a serious problem because NOBODY walks away from a $100 savings when they have the opportunity to keep that money in their pocket.

Never be in a rush to drop a price (or add ‘time’ perks). Take your time and get this sort of ‘pre-drop’ commitment first, and by doing this every single time the savvy TS Pro will be laughing all the way to the bank!



Join us for a pithy morning meeting timeshare sales tip of the week, originally published in InsideTheGate.com, to help you to greater success in selling timeshare. Brief and to the point, these sales training tips are designed to get you thinking, to expand your knowledge, to help you to become all that you can be in the timeshare sales arena.

Whether you're an industry veteran or a green pea, it never hurts to brush up on your skills!

Copyright InsideTheGate.com All rights reserved

QUOTABLE QUOTES: “One of the saddest lessons of history is this: If we’ve been bamboozled long enough, we tend to reject any evidence of the bamboozle. The bamboozle has captured us. Once you give a charlatan power over you, you almost never get it back.” -Carl Sagan



I sometimes receive notes from someone or other about some “convicted felon” being hired by some timeshare company and sometimes the senders of those tips get hot under the collar when I don’t publish them. Well, I think (almost) everyone deserves a second chance and unless the sinner is continuing to do what got them in trouble and that something is really really bad and impacts his/her job I don’t think it’s necessarily relevant. I mean, so what if someone got busted with a dime bag 20 years ago?

Take for instance the case of hotelier Ian Schrager. If his sins were held against him (look up “Studio 54″ for details), we wouldn’t have his wonderful hotels and resorts to enjoy. And then there was President George W. Bush’s National Security Council director of Middle East Affairs, Elliott Abrams. In 1991, Abrams was indicted by the Iran-Contra special prosecutor for giving false testimony before Congress in 1987 about his role in illicitly raising money for the Nicaraguan Contras. In order to avoid a trial and a possible jail term he pleaded guilty to two lesser offenses (misdemeanors) of withholding information from Congress. In 1992 President George H. W. Bush pardoned him (and other Iran-contra defendants).

If it’s OK for a sitting President to have a convicted criminal and confessed liar holding an important position in our government, what’s the big deal about having an ex-con on the front line? ;)

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"If you haven't got anything nice to say about anybody, come sit next to me." -Alice Roosevelt Longworth

Do you have tips or rumors you’d like to share (ANONYMOUSLY)? Something you’d like us to investigate or follow up on? CONTACT: gatekeeper@insidethegate.com

RCI would like us all to know that it added 150 new affiliated properties to its global network last year. These additions join a collection of more than 4,000 affiliated resorts in popular destinations around the world.

“We are delighted to be celebrating the addition of 150 new affiliated properties in 2012,” said Gordon Gurnik, president, RCI. “These new properties offer unforgettable vacation experiences in amazing destinations, from India and Portugal, to Mexico and Las Vegas. We are proud to be working with these great affiliated resorts, and we know our members will be excited about their new holiday prospects.”

Raise your hand if you didn’t know RCI’s president is Gordon Gurnik. ;)

cheerleaderRCI: getting BIGGER!

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Do you have tips or rumors you'd like to share? Something you'd like us to investigate or follow up on? Help fill up the Tips Jar so we can share it with the whole Timeshare World! CONTACT: gatekeeper@insidethegate.com

Drew Brittain has been named National Account Executive for Spirit Incentives. With 20 years of vacation ownership experience under his belt, Drew previously worked as Director of Marketing for timeshare industry leaders such as Sol Melia Vacation Club, Starwood Vacation Ownership, Westgate Resorts, and Hilton Grand Vacations.

Fort Lauderdale based Spirit Incentives designs travel incentives and benefits products for business clients in the timeshare, travel club, finance, and retail markets. With over twenty years in the business, their products have proven to be effective for customer lead generation, and closing sales.




Have you been promoted or moved to a new company/location? Do you know of someone who has? Has someone been fired or demoted? Tell us about it! Send the information to The GateHouse to be included in People on the Move!
CONTACT: gatekeeper@insidethegate.com

Scoop has tried for decades to come up with an approach that could be developed to improve the huge negative impression we’ve left in the minds of millions of non-owner consumers’ minds. Yet with each idea, once he thought the process through to its logical end it didn’t ‘cut the mustard’. Not, that is, until around midnight one day last week.

So what’s the Scoop? What’s the big idea? Find out at “And Now It’s Time for Endless Vacations!”


Starwood Hotels & Resorts Worldwide has released its fourth quarter 2012 financial results. The part that is of most interest to us is, of course, the company’s vacation ownership division. Here are the highlights:

  • Earnings from Starwood’s vacation ownership and residential business increased approximately $5 million compared to 2011.
  • Earnings from Starwood’s vacation ownership and residential business increased approximately $144 million compared to 2011, including a $130 million increase in earnings from the St. Regis Bal Harbour residential project.

You can read the entire report at this link.


Wyndham Worldwide has also released its results for the three months and year ended December 31, 2012. Fourth quarter revenues increased 9% from the prior year period to $1.1 billion. The increase primarily reflects growth in the Company’s lodging and vacation ownership businesses. Highlights for Wyndham Vacation Ownership are as follows:

  • Revenues were $590 million in the fourth quarter of 2012, a 12% increase over the fourth quarter of 2011. Excluding the acquisition of Shell Vacations Club, revenues increased 6%, primarily reflecting increased VOI sales and higher resort management fees.
  • Gross VOI sales were $435 million in the fourth quarter of 2012, up 6% from the fourth quarter of 2011, primarily reflecting a 6% increase in tour flow, supported by the Shell acquisition.
  • Adjusted EBITDA for the fourth quarter of 2012 was $144 million, excluding $2 million of acquisition related restructuring costs, compared with EBITDA of $139 million in the fourth quarter of 2011, a 4% increase. Such increase was primarily due to the revenue increases and the impact of the Shell acquisition, partially offset by higher general and administrative costs and incremental intersegment licensing fees.
  • Vacation ownership contract receivables, net, of $2.9 billion, compared with $2.8 billion at December 31, 2011
  • Vacation ownership and other inventory of $1.1 billion, unchanged from December 31, 2011
  • Securitized vacation ownership debt of $2.0 billion, compared with $1.9 billion at December 31, 2011

You can read the entire report at this link.

But that’s not all. During a conference call with analysts, Wyndham Chairman and CEO Steven Holmes spoke about the company’s “evolving” mixed-use strategy, referencing the Wyndham Rio Mar Beach Golf Resort & Spa in Rio Grande, Puerto Rico. He said Wyndham is looking at turning the land around it into timeshares in an effort to lower the overall cost of Wyndham’s investment.

He also said Wyndham is willing to leverage its timeshare business as a way to break into new markets.

Now, that’s news!

Email the Gatekeeper (or leave a comment below).



"If you haven't got anything nice to say about anybody, come sit next to me." -Alice Roosevelt Longworth

Do you have tips or rumors you’d like to share (ANONYMOUSLY)? Something you’d like us to investigate or follow up on? CONTACT: gatekeeper@insidethegate.com

Here’s a special Valentine’s Day gift from RosieToo to all of you.

The incomparable but tragic Chet Baker performing My Funny Valentine, from the laserdisc “Chet Baker in Tokyo” – 1987.


The Video of the Week aims to feature good music/good fun regardless of era or genre. Send in your own favorite and if I can find a good version on YouTube I'll post it for you! What would you like to hear?

Email: gatekeeper@insidethegate.com