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HENDERSON: I don’t really know where this belongs, because it’s very uncertain where Coconut Club Vacations is located these days (or ever). But its parent company seems to be Travel Services, Inc., which has a Nevada address and Coconut Club is now claiming a location in Henderson.
Or is the parent company WSW Holdings, a Delaware corporation with an address in Greenville, DE? Or is it that all of the Travel Services entities are distributors for WSW Holdings? It’s really rather difficult to tell, so I’ll just stick with Henderson for the time being.
The thing is, Coconut Club Vacations has issued a slew of press releases lately and someone asked me about them. Well, making the research easy on myself here’s the deal according to the BBB of Eastern Washington (who has issued an alert about the company) plus a modicum of my own research.
As it turns out Coconut Club Vacations claims to fulfill travel requests for individuals who purchase travel club memberships through independent sales organizations such as Ultimate Excursions, Holiday Adventures and Atlantic Enterprises. At least one of their websites says, “Coconut Club Vacations and its affiliates are a members only discount vacation club provider that has been in business since 1985.” Really? Then where the H.E.double hockey sticks are they actually physically located?
In the warning notice posted on the BBB’s website it says:
On April 7, 2016, BBB reached out to Coconut Club Vacations inquiring about their business ownership, physical location, and affiliation with several other travel clubs advertising in the United States using the same email address firstname.lastname@example.org. To date the business has not responded.
The affiliated businesses using the same email address are:
1. Castaway Vacation Club, Austin, TX
2. Funseekers, Litchfield, IL;
3. Funtasia Vacations, New Smyrna, FL
4. Grand Vacation Club, Waukesha, WI;
5. Leisure Time Travel Club, Litchfield, IL;
6. Matrix Travel Network, Las Vegas, NV;
7. MOR Vacations, Greenville, DE;
8. Phoenix Vacations, Spring, TX;
9. Resort Club Warehouse;
10. Sealand Travel, Kansas City, MO;
11. Solterra Vacations;
12. Tradewind Vacations, Birmingham, AL;
13. Travel Services Deals, Greenville DE;
14. Outrigger Vacation Club and Voyager Vacation Club, Tulsa, OK;
15. Islander Trader Vacations, Bloomfield Hills, MI; and
16. WSW Holdings, Inc.
That’s a boatload of vacation clubs, don’t you think? And several of them have had run-ins with the law in past years, accused of breaches of various laws and regulations.
The BBB went on to note that as of June 2016, Coconut Club Vacations changed its mailing address from a UPS store in Billings, MT to a UPS store in Henderson, NV.
The BBB could not locate any actual physical location for the company in Montana, nor could I — not in Montana nor Nevada nor anywhere else. Again I ask, where are they?
Coconut Club Vacations is not a registered business entity of any sort in the state of Nevada, nor in Montana. However a company named Travel Services, Inc. does show up in Nevada’s corporation registry as having been created in 1982 in Zephyr Cove, NV. In 1985 there was a registered agent change; in 1990 another registered agent change; in 1999 the record shows this note, “REINSTATED-REVOKED 03-01-99 MJM”; in 2000 there was another registered agent change; and in 2003 we finally get to the current registered agent and President, Mr. Todd Tuttle, who lists an address in Sparks, NV. Whew. Is that company related at all to travel clubs like Coconut Club, or is the name just a coincidence?
Who is actually running all those “travel clubs”, who’s in charge? Their websites (and all the others, including Travel Services) are void of all that kind of information. Are the clubs the children of the notorious Christy Spensberger and William Bailey? (Note that in July 2014 an Illinois-based Travel Services Inc. and its principals agreed to a $50,000 judgment that permanently prohibits them from selling and marketing vacation club memberships in Massachusetts. Travel Services was formerly known as Funseekers Vacations, Inc. and operated in Massachusetts as “Outrigger Vacation Club”. In Sept. last year the state of Wisconsin won a multi-million dollar settlement against Travel Services. In both cases Spensberger and Bailey were the principals.)
It’s interesting that Coconut Club Vacations and several of the others listed above note on their websites that “All services are provided by WSW Holdings 4023 Kennett Pike, Suite 678, Greenville, DE 19807”. So is WSW the fulfillment company? Hmmm.
All of that information and much more that is available at various consumer complaints websites leads me to look at Coconut Club Vacations with a jaundiced eye, no matter how many glowing press releases they issue.
Of course your mileage may vary. Make up your own mind. 😉
“If you haven’t got anything nice to say about anybody, come sit next to me.” –Alice Roosevelt Longworth
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