SpyingThis is a timeshare insiders’ watering hole for news, ideas, gossip, argument, speculation, editorial comment and opinion (and you know what they say about opinions…)

PUBLISHED WEEKLY, EVERY SATURDAY

Who’s doing what to whom, and where and when, and why should you care?

You’ll find the juicy stuff here, the inside and breaking news you’ll never get from any of the news feeds.

Do you have a tip to share? Your anonymity is guaranteed! Email: gatekeeper@insidethegate.com (but don’t do it from your office computer!)

And come back frequently, because we’re investigating hot tips all the time and getting past the gatekeeper here is just a matter of opening the door and coming inside.

Some Special Features from InsideTheGate.com you might want to check out this week:

  • CURRENT NEWS HEADLINES (stuff you might have missed last week)
  • SCOOP DU JOUR (published weekly, every Friday)
  • OFF TOPIC (Just for fun, published weekly, every Monday)
  • ON THE ROAD (Resort destinations and more, published weekly, every Monday)
  • THE COFFEE CLUB (formerly HOT CUPPA JOE) (published irregularly, whenever someone has something to say). If you would like to be a regular or occasional guest columnist, email info@insidethegate.com for consideration.


 Powered by Max Banner Ads 

ARDA has issued a consumer advisory concerning a new timeshare scam targeting timeshare owners. The companies in question are Vacation Services International (VSI) and HP Consultants. They are allegedly calling people up and inviting them to an “industry” update, often held at a Perkins Restaurant, and at least in some instances are claiming to represent ARDA. Then, of course, the reps try to sell various services/products to their marks. You can get all the details at American Resort Development Association Consumer Advisory on Resale Companies

I wonder if that VSI is the same one that is now called GPS Resort Serivces (formerly VIP Travel, Elite Escapes and Tripps, among others)? There are some indications that VSI may have closed its doors…

Once again, buyer beware.

Are RCI and I.I. Obsolete? Well, Scoop has his opinion and I’m sure you have yours. Read the column, give it some thought, share your insights…




Tip JarDo you have tips or rumors you'd like to share ANONYMOUSLY? Something you'd like us to investigate or follow up on? Help fill up the Tips Jar so we can share it with the whole Timeshare World! CONTACT: gatekeeper@insidethegate.com

In honor of last week’s “super moon”, and just because it’s such a timeless piece, here is Monty Python’s “Galaxy Song” (also known as the “Universe Song”). It was written by Eric Idle and originally appeared in the 1983 film Monty Python’s The Meaning of Life. And that’s all you really need to know. Just sit back and enjoy.

Send in your own playlist and if I can find a good version on YouTube I’ll post it for you! What would you like to hear?

Email: gatekeeper@insidethegate.com

FLORIDA:

BOCA RATON: Bluegreen has released its first quarter financial report and they’ve made more money on timeshare sales than in the same quarter last year even though the average sales price has declined.

That’s interesting, don’t you think?

Bluegreen posted net income of $5.65 million on revenue of $97.2 million, up from net income of $2.53 million on revenue of $89.8 million in the same period a year ago.

Its sales of interests in timeshare units grew 28 percent to $74.7 million. Sales of VOIs made on behalf of its fee-for-services clients, which are included in those figures, rose 17% to $19.7 million from $16.9 million in Q1 2011.

However, the average sales price per timeshare transaction declined to $11,549 in the first quarter from $12,106 a year ago.

Bluegreen’s fee-for-services business grew by 13 percent.

As of March 31, 2012, Bluegreen managed 45 timeshare resort properties and hotels compared to 42 as of March 31, 2011.

Doin’ good!

Leave a comment


ORLANDO: All you sales reps working for Wyndham VO better pay attention to this, because it’s entirely possible that you’re in line to get screwed.

According to an article in the Orlando Sentinel, analyst firm UBS AG hosted Wyndham Vacation Ownership management at a recent lodging conference. In the course of the conversation, Wyndham revealed the company wants to limit its growth to high single-digit percentages (it grew 20% in the first quarter), with the goal of spending $125 million to $150 million on inventory, whether it be new development or turnkey projects.

But here’s the money quote (emphasis provided by me):

“If sales get too high, there may be opportunity to bring commissions down a little, reduce spend on sales and marketing, to not have to put more dollars into development of new inventory and not have to lower its average buyer FICO score,” UBS wrote.

Bring commissions down a litte? Because you did too good a job??? I didn’t notice any mention of bringing management’s salaries and bonuses down a little.

Just another example of sticking it to the little guy? Freakin’ bean counters… annoyed

Leave a comment


ALSO IN ORLANDO: Orange Lake Resorts has officially closed on a transaction with Cooper Industries, Inc., to expand its destinations to Tropical Breeze Resort in Panama City Beach, Fla., and Galveston on the Gulf Resort in Galveston, Texas. The intent for both resorts is to become a part of the Holiday Inn Club Vacations brand in late 2012.

The two resort locations include:

  • Galveston on the Gulf Resort, located on the barrier island of Galveston on the Gulf of Mexico, is a 78-unit resort featuring one- and two-bedroom luxury villas with lock-off features, all with Gulf of Mexico views from a private balcony or patio. Amenities include an outdoor, heated infinity-edge swimming pool, hot tub, kiddie swim area, fitness center and complimentary Wi-Fi Internet service. The resort offers direct beach access.
  • Tropical Breeze Resort, located on Panama City Beach, is a 37-unit resort featuring one- and two-bedroom luxury villas, all with gulf views from a private balcony or patio. Amenities include an outdoor, heated swimming pool, hot tub, kiddie swim area, fitness center and complimentary Wi-Fi Internet service. The resort offers direct beach access.

Both resorts were previously Escapes! resorts (previously called CooperShare Resorts), which of course means that Escapes! is getting smaller while Holiday Inn Club Vacations is getting BIGGER.

Will Escapes! continue to operate, or will they sell of all their resorts? Just wondering.

Leave a comment


ST. PETERSBURG: The FTC has permanently banned Vacation Property Sellers Inc., Vacation Property Services Inc., Higher Level Marketing Inc., Frank M. Perry, Jr., David S. Taylor, and Albert M. Wilson from the timeshare resale and rental business, and from all telemarketing. Whoopee!!

The settlement order against Perry, Vacation Property Sellers, and Higher Level Marketing prohibits them from misrepresenting material facts about any goods or services, and selling or otherwise benefitting from consumers’ personal information. The order imposes a $23.5 million judgment that was suspended when Perry and the companies surrendered almost all of their assets. The settlement order against Taylor contains the same conduct prohibitions and imposes a $3.7 million judgment, which was suspended based on his inability to pay. The full judgments will become due immediately if the defendants are found to have misrepresented their financial condition.

Litigation continues against the remaining defendants, Vacation Property Services Inc. and Albert M. Wilson.

What do you think the odds are that any of those folks will find a legitimate way to make a living from here on out?

Leave a comment




Tip JarDo you have tips or rumors you'd like to share ANONYMOUSLY? Something you'd like us to investigate or follow up on? Help fill up the Tips Jar so we can share it with the whole Timeshare World! CONTACT: gatekeeper@insidethegate.com

CALIFORNIA:

SACRAMENTO: Heads up! California has a new law involving earned commissions which goes into effect on January 1, 2013. It says that for any employee whose wages involve commissions, all commission agreements with employees have to be in writing, specifically setting forth the method by which commissions are computed and paid.

The employer has to provide a copy of the agreement to the employee and retain a “receipt” signed by the employee, indicating that the employee was provided a copy of the agreement.

If a contract expires, and the employer and employee continue to operate under the terms of the agreement, the terms “are presumed to remain in full force and effect until the contract is superseded” or the employment is terminated by either the employer or employee.

Note also that according to one California court wages are considered “commission” if (1) the employees are involved principally in selling a product or service, not making a product or rendering the service; and (2) the amount of their compensation is a percent of the price of the product or service.

That is all. You may resume your activities.

Leave a comment


COLORADO:

TELLURIDE: There’s a new private residence club in town and its name is Urban River Club. Located just steps away from the town’s Gondola, it offers deeded fractional interests in 24 fully-appointed 2- and 3-bedroom residences, with prices ranging from $51,250 to $341,500. Ownership also includes membership privileges at Telluride Ski & Golf Club – one of the most desirable private membership clubs in the Rocky Mountains. And oh yeah, it’s pet friendly, too.

But what’s the BIG incentive to purchase at the River Club? They are guaranteeing a three-year buy-back if you aren’t happy. That’s right. Buyers have three years from the date of contract to sell it back for the price paid. Sales are apparently being handled by broker associate Mitzi Mallard.

Not a bad deal, assuming they keep their promise.

Leave a comment



Tip JarDo you have tips or rumors you'd like to share? Something you'd like us to investigate or follow up on? Help fill up the Tips Jar so we can share it with the whole Timeshare World! CONTACT: gatekeeper@insidethegate.com

AUSTRALIA:


QUEENSLAND:
“A complete ratbag.” ”Megalomaniac.” ”Bully.” Oh! you say, Donald Trump is in the news again? Nah. Not this time. Those are some of the names timeshare owners at the Coolum Golf and Spa resort (formerly the Hyatt Regency Coolum) have been throwing at mining billionaire Clive Palmer (aka “the billionaire blowhard”), who bought the resort last September and promptly took steps to freeze them out.

It’s a sleazy story. Made me want to wash my eyes after reading it in The Sydney Morning Herald. In a nutshell, without informing the timeshare owners Palmer withdrew the timeshare scheme, an Australian Securities and Investments Commission deed that exempted the scheme from the Corporations Act. Says The Morning Herald (click on the link above and scroll about 2/3 of the way down):

His actions meant the scheme was non-compliant with the law, and Palmer used this as justification to strip owners of many of their entitlements: discount green fees, free tennis court hire and, most importantly, the ability to book multiple units for holidays. …

For many owners, Palmer’s coup de grace was a takeover offer to the timeshare owners of $55,013 per quarter share of a standard villa, substantially less than the $90,000 that many timeshare owners had paid and less even than what Palmer had paid for a handful of villas only months before.

He then tried to say the timeshare owners brought the problems upon themselves “by the failure of the directors to comply with the managed investment scheme legislation”. Say WHAT?

The Sydney Morning Herald has more about this at Regulator rebukes Palmer in time-share row.

Nasty bit of work, that. But that’s not all. According to a story in The Courier-Mail, back in February Palmer attempted to sack Hyatt, which had managed the property for 24 years, by terminating its management agreement. Hyatt went to court, citing breach of contract, and in March won an emergency application for an interim injunction, stopping the termination from going ahead.

But that’s not all, either. On March 2, lawyers for Palmer said the business refused to spend any more money on the resort while Hyatt continued to manage the property. Palmer had already voluntarily placed the resort in the hands of administrators. At the hearing, the court was told an operating account funded by Palmer’s companies and used by the Hyatt Group to run the resort was likely to run out of money within a week.

On March 29 a confidential resolution was reached between the two companies, and Hyatt bowed out. Somehow that doesn’t make me feel any more confident about the future of the resort.

This is definitely a “stay tuned” kind of story. Who will prevail in this ongoing soap opera of billionaire megalomaniac vs many livid timeshare owners? Has Donald Trump been out-trumped in ratbag blowhard ruthlessness by an Australian? :D

Leave a comment


MEXICO:


LOS CABOS:
So who’s most at fault here, Raintree Resorts or Starwood or the Great Recession?

Here’s the deal. Beginning as early as 2002 and continuing into 2007, nearly 300 individuals / families from across the United States and Canada paid over $25 million in pre-construction costs to Raintree Resorts for the privilege of owning a fractional interest in villas at the Grand Regina in Los Cabos. Problem: The villas were never built.

The buyers purchased their deeded fractional ownership interests from CR Resorts, a subsidiary of Raintree Resorts. And then they waited as various construction delays were announced. And waited. And waited.

Then, seemingly out of nowhere, in late 2006, after a series of long restructuring negotiations initiated in 2004, owners were notified that CR Resorts and Raintree were selling the Villas land and development rights to Starwood. As an element of the restructuring, Starwood agreed to develop the 64 Grand Regina Villas units as part of its Starwood Vacation Ownership Club (SVO) program. The conveyance of the Villas land included the obligation for Starwood to provide usage rights to Villas owners at such time as the Villas would be built by Starwood and further provided that the Villas owners could join, at their option, the SVO program.

None of that worked out, either. Instead, as the financial meltdown of the economy unfolded, Starwood announced its intention not to develop the Villas at all. On February 9, 2009, Villas owners received individual “Refund Proposals” offering two options: (A) a cash refund of 35% of the price paid, distributed in installments over four years commencing on October 1, 2009, with the balance in Raintree Vacation Club (RVC) “points,” or (B) the ability to trade Villas ownership interest for an RVC membership at a 40% discount to the significantly higher current price list.

That was a no go, so Starwood sweetened the pot a little bit. But that was a no go with most of the buyers, too.

The situation deteriorated further when other information came to light indicating that marketing and sales of Villa interests took place for many years during which Raintree and Starwood knew the project was financially distressed. None of this information was ever disclosed to potential buyers.

And to make it worse, proceeds of pre-construction real estate sales did not go into an escrow account to fund future construction. On a March 26, 2009 phone call, Raintree’s CEO Doug Bech admitted to a group of Villa owners that, in addition to paying commissions to Villa sales staff, a large portion of the proceeds from Villa sales went to pay interest on their debt and to pay down $20mm in principal on Notes held by White Plains, NY-based Starwood and Los Angeles, CA-based Trust Company of the West (TCW).

After their initial efforts to resolve matters with Raintree and Starwood failed, a group of over 150 owners retained the legal representation of Chicago attorney David A. Novoselsky of the Novoselsky Law Offices. Novoselsky’s attempts to elicit reasonable offers from Raintree and Starwood also failed. He then filed a mass tort claim on behalf of his clients on August 25, 2009 in the Circuit Court of Cook County, Illinois. In the case CHARLES ADAMS, et al., v. RAINTREE VACATION EXCHANGE, LLC, et al, the owners group sought full and immediate reimbursement of their full purchase price plus interest, legal fees, and $75 million in punitive damages.

And how did that go for them? In September 2011 the Circuit Court granted Raintree and Starwood’s motion to dismiss under Rule 12(b)(3) for improper venue because the Plaintiffs’ contracts for the condominium interests contain a forum selection clause that requires all disputes arising from the sale of the interests to be litigated in Mexico. Read the court’s decision here, it’s pretty interesting stuff.

Keep in mind that the court’s decision had nothing to do with the merits of the case filed by the plaintiffs; it was a narrow ruling dealing only with the issue of venue.

Does that mean it’s all over except for the shouting? Probably.

But the whole thing does leave kind of a bad taste in the mouth, doesn’t it?

Leave a comment


NATIONWIDE: Mexico has long had its own kind of “unemployment insurance”, which essentially boils down to when you fire an employee without just cause you have to provide him/her three months salary plus 20 days pay per year of service.

Firing employees without incurring financial compensation is possible only when an employee grossly violates the work relationship. And you have to provide written notification within 30 days of a violation stating reasons and effective date of termination in order to legally fire an employee.

Additionally, dismissed employees with two or more years of service have the right to sue for reinstatement. If the employee wins the suit he will regain his job, receive full back pay, and may even receive punitive damages.

Are you still following me? OK, then. Way back in olden times when I worked in Mexico that law didn’t seem to apply to timeshare sales reps— at least not to gringos. Or if it did no one knew about it (or cared). You could get fired in an instant for any or no reason at all, and frankly (except for ego issues) it wasn’t that big a deal. You shrugged, fought for your final paycheck and headed over to greener pastures. Next!

Apparently things have changed. According to a reliable source there have been lawsuits filed against Mexican developers by timeshare reps over “illegal” firings (and for other reasons?). In response, a group of about 30 timeshare companies, called the “Mexican Timeshare Coalition”, now keeps track of people who sue Mexican timeshare companies and makes it difficult or impossible for that person to work in the industry in Mexico. Can you spell b.l.a.c.k.b.a.l.l.e.d.?

In addition, I hear that when a Mexican timeshare company wants to get rid of you nowadays, instead of firing you they make your life on the line so miserable that you’ll quit instead. Much easier, and cheaper, all around for the company.

That last part also applies to many companies in the USA, of course. It’s pretty easy for a PD to freeze you out if he/she wants to. Love line; playing with the wheel; interminable room fill… Been there done that, anyone?

I guess the lesson here is that if you’re thinking about working in Mexico, don’t be thinking about suing the developer?

Leave a comment


UNITED KINGDOM:

WALES: Remember the new development proposed for a £50m resort in tiny Carmarthenshire village near Pantglas Hall in West Wales? The one planned by Maxhard Ltd, the Chinese company that says its development would bring 20,000 Chinese tourists a year to the resort?

The plan, which includes developing a large tract of land surrounding the 25 current timeshare cottages on the 22-acre estate, comprises a five-story 92-bedroom luxury hotel that would incorporate an existing grade II tower – the only structure left standing from the original 1830s hall.

It would also include 80 new, very modern timeshare houses within the grounds.

Well, that plan is now on hold following a scathing report from the Design Commission for Wales that called it “bland and disparate” with “rootless architectural language.” And that was the kinder part of the report.

The local planning authority was expected to discuss the plans in March, but now both the authority and Maxhard Ltd have said there is no fixed date for a decision to be made.

Will Maxhard Ltd go forward? Will they design a better project, one more in line with the history, beauty and heritage of the area? Will a deal be reached? We wait with bated breath.

Leave a comment




Tip JarDo you have tips or rumors you'd like to share ANONYMOUSLY? Something you'd like us to investigate or follow up on? Help fill up the Tips Jar so we can share it with the whole Timeshare World! CONTACT: gatekeeper@insidethegate.com

Join us for a pithy morning meeting timeshare sales tip of the week, originally published in InsideTheGate.com, to help you to greater success in selling timeshare. Brief and to the point, these sales training tips are designed to get you thinking, to expand your knowledge, to help you to become all that you can be in the timeshare sales arena.

Whether you’re an industry veteran or a green pea, it never hurts to brush up on your skills! Today’s tip:

Blood!:

REMEMBER: Some of the most successful sales reps in our industry are those who thoroughly understand that they are not just in the ‘biz’ (timeshare) but are in the global travel, vacationing and hospitality industry too!

These Pros are armed to the teeth with solid information about a variety of travel topics, destinations, accommodations, cultural experiences to be enjoyed, personal and/or ‘third’ party travel stories they share with their prospects including incidental information such as basic ‘travel’ (flight/drive/cruse) time and documentation requirements (if necessary) and a host of other travel-related information their sales guests are likely (and often accustomed) to obtaining either online or from their favorite travel-agent!

Knowing all about your company (developer), the resort, exchanging, the ‘docs’, etc. and conveying that information to each prospect is necessary and important, to say the least.

But the big money earners instill in the minds of their prospects that they are also a travel expert (or at least very knowledgeable), which builds on that critical trust and confidence factor enabling a sales guest to know that they will be in good hands. And because they will be, they’ll be more comfortable with their decision to become an owner.

So if you don’t have more than just a casual travel knowledge, then bone up on the global travel and vacationing universe. By doing so and sharing that information with your prospects you, too, will be laughing all the way to the bank!



Copyright InsideTheGate.com All rights reserved

QUOTABLE QUOTES: “Baseball is almost the only orderly thing in a very unorderly world. If you get three strikes, even the best lawyer in the world can’t get you off.” – Bill Veeck



How about a ride on the chuckle bus this morning?

A little boy went to his father, an IT manager for a major timeshare developer, and asked “Daddy, how was I born?”

The father answered, “Well, son, I guess one day you will need to find out anyway!

“Your Mom and I first got together in a chat room on Yahoo. Then I set up a date via e-mail with your Mom and we met at a cyber-cafe. We sneaked into a secluded room, and googled each other. There your mother agreed to a download from my hard drive. As soon as I was ready to upload, we discovered that neither one of us had used a firewall, and since it was too late to hit the delete button, nine months later a little Pop-Up appeared that said:

(wait for it…)

“You’ve got MALE!”

roflmao



Tip JarDo you have tips or rumors you'd like to share ANONYMOUSLY? Something you'd like us to investigate or follow up on? Help fill up the Tips Jar so we can share it with the whole Timeshare World! CONTACT: gatekeeper@insidethegate.com

Hard Rock International and Palace Resorts have expanded their partnership into Mexico, with three Palace properties slated for renovation in preparation for reopening as Hard Rock hotels. The three properties will add approximately 2,200 rooms to the Hard Rock brand. Those resorts are:

  1. Cancun Palace, which is expected to complete its transformation into the Hard Rock Hotel Cancun in August 2012
  2. Vallarta Palace, expected to complete its transformation into the Hard Rock Hotel Vallarta in August 2012
  3. Aventura Cove Palace and Aventura Spa, which will begin the transformation process in fall 2012 (Aventura Cove) followed by Aventura Spa in early 2013.

Palace still owns the properties and guests/members will still have access to them, so this is sort of a Palace Resorts is not getting smaller but Hard Rock is definitely getting BIGGER kind of deal.

cheerleader


Tip JarDo you have tips or rumors you'd like to share? Something you'd like us to investigate or follow up on? Help fill up the Tips Jar so we can share it with the whole Timeshare World! CONTACT: gatekeeper@insidethegate.com